2.0 - Account Registration. When registering for an account with us, we may request the following information about yourself: your name, email address, phone number, company name (if applicable), address and security question answer.
2.1 - Direct Communications. In the event you directly contact us, we may request information about yourself: your name, email address, phone number and the content of the message and/or any attachments included.
2.2 - Payment Information. When using a third-party payment processor/gateway to complete transactions with us we may collect the following information: your name, company name, email address, address and telephone number. We do not store any fiancial account information on our systems; however, we may have access to this kind of information through our third-party payment processor.
When such information is neccessary, the requested information and the reason for such request will be outlined clearly to the best of our abilities to you before submitting any data to us at the point in which this information is required or if upcoming.
3.0 - Cookies and Other Tracking Methods/Technologies. When accessing our services we automatically gather certain data regarding yourself and how you accessed our services. In addition, when accessing our services we may automatically get certain device information. This information may include the following: your internet protocol (IP) address, internet service provider (ISP), operating system, referring/exit pages, date/time stamp, landing page, browser type and referring URL/address. To access such information, a ‘cookie’ might be created on your device/computer when you access our services. Cookies contain small quantities of data which allow us to recognise you. We store such information that we collect through many means, these are: cookies, log files and records of your preferences. We may also gather information regarding your frequency of access to our services through the methods previously stated above. In select countries, including those within the European Economic Area (“EEA”), the information reference within the above paragraph may be considered personal information under applicable data protection laws.
3.1 - Usage of our services. When using our services, we may collect information about your utilization of our services; including information such as: processor usage, memory usage, storage capacity (including in-use storage amount), system-level metrics and navigation of our services. We use this data to maintain and improve the performance and utilization of our services, develop new features for our customers, protect the safety and security of our services and customer’s data. We may also use this data to create reports on the performance of our business.
4.0 - We use the information collected via the methods stated above in various ways, these include:
6.0 - We are dedicated to ensuring that your personal information is protected, this is to prevent misuse of your personal information. As an organisation we have implemented a variety of user access levels and a wide range of security features to protect your information from unauthorized use and access. However, we are unable to ensure that your data/personal information is protected 100% of the time and is 100% secure but we aim to maintain high levels of security where possible to ensure your data/personal information is protected.
7.0 - The data collected via the methods as previously stated are retained only for the length in which we have an ongoing business relationship which means that we need to retain such information to continue to provide such services to you.
7.1 - When the ongoing business relationship has ceased and the need to process your data is no longer required, your personal information will either be deleted (this occurs within a single month of all business relationships ceasing) or anonymized or if this is not yet possible due to your personal data still being stored within a backup, then we will securely store such to the best of our abilities until deletion is possible. In the event that your data is anonymized, processing of your data will halt once anonymized.
8.0 - Those users who are a registered user with us, you may login to our services to access certain associated information, you may also email: [email protected] to request such information. To ensure the safety and security of our customer’s/user’s data, we may take reasonable steps to verify your identity before providing, updating or removing your information. Your information provided to us may be stored within a backup periodically taken for disaster recovery purposes. Your ability to access and amend such data stored may be temporarily limited due to any of the following reasons:
9.0 - We share the information collected via the methods stated above in various ways, these include:
10.0 - Those users who are a resident of a European Union Member State and those states within the European Economic Area have the following rights as outlined by the General Data Protection Regulation (GDPR):
11.0 - We do not knowingly collect data from those under the age of 16, children under the given age of 16 are prohibited from accessing and using our services unless a parent/guardian provides us consent for the child's personal information/data to be stored. If you identify/become aware of someone who is under the age of 16 and has provided us with personal information please inform us as soon as possible via: [email protected].
12.0 - The legal basis for us collecting and using personal data has been described above. However, we will collect information from you for the following reasons:
13.0 - In the event you directly contact us via our telephone number (+44 330 043 1505), we automatically will recieve and store your phone number and the time in which you called. We may request the following information about yourself: your name, email address and address once you are connected to a staff member.
13.1 - We automatically record all telephone calls from the point in which you are connected to a staff member, this recording will contain both the audio of yourself and the staff member who assisted. This audio may contain personal information if requested to authenticate your billing account ownership (this may include: your name, email address and address). All call recordings and call logs (these include: your phone number and time of calling) are automatically deleted after one calendar month of such being stored unless such data is required to complete an ongoing investigation; where in this case, such data will be deleted once the investigation has concluded. This data (call recordings and call logs) may be shared with and/or stored by our telephone service provider: Yay.com.
The data controller of your personal information is: Oxide Hosting (Information Commissioner's Office Registration Number: ZA483169).
The following document was amended/edited on the: 18th January 2020.